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Post by phantom on Nov 21, 2007 8:10:54 GMT -6
A good friend just emailed a question about setting up her software on a replacement laptop. Her old machine crashed suddenly. She had recently installed a copy of Norton Anti-Virus purchased from Sams on the old machine. What hoops will she have to jump through to install the six-week old Norton on her new machine?
Has anyone had this experience woprking with Symantec?
Thank you.
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Post by Derek L on Nov 21, 2007 19:16:34 GMT -6
I would just proceed with the install on the new machine.
Some AV programs are licensed for up to (say) 3 machines while others are licensed for just one.
If the latter applies to her, then given the circumstances, I'm sure Norton will accomodate.
I don't know the procedural details. She may be able to transfer her license online or a phone call may be required.
Good Luck and please keep us updated on her progress.
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Post by dilbert (a.k.a. Verl B.) on Nov 22, 2007 11:39:55 GMT -6
don't for get to give us an update.  |
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Post by CaptainShrinkwrap on Nov 23, 2007 3:16:50 GMT -6
As long as she has her number it should go right on the new system minus the days already used.
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