My nearly new HP printer bit the dust . . . .

[Trudy]

my Officejet PRO 6830 decided to go on sabbatical - it needs to research 'printhead' problems!
I didn't have time to deal with it yesterday - and my quick unplug/replug didn't fix the problem.
Today - after downloading and installing 3 different HP programs, and making certain I was running the latest drivers -- I got frustrated with the whole thing and started looking for a number to call. That's when a message appeared on the HP site about a know problem with certain printers - and my 6830 was listed.

Called customer support - gave them my model + serial number - - - - - and they are mailing me a replacement printer next week! It is a printhead alignment problem that can't be fixed because of a 'fixed' printhead - so I need a replacement printer. Wonder, will it be a used or new printer? Time will tell. I'm to remove the ink cartridges I now have and double bag to use in the next printer. Good thing - they are all full size or larger so big $$.

Anyway -- after having HP printers for nearly 20 years -- I have had one that failed.


I'll let you know what happens . . .

[DennisE]

I have a HP Photosmart 6520 and it grinds sometimes and I know its impossible to get parts so.
I picked up a exact extra printer at a garage sale for $5 this fall for parts.
The printer really works and might just put it on line when the other one dies.
I only use it to print grandkids photos since the ink is costly.
Also has a nice scan to any computer or my network.

Good to see Trudy got service from HP.

Dennis E

[Derek L]

I have been a Canon purist for decades.
I like the ability to replace ink color cartridges individually.
So far, so good.

[Trudy]

Wow - fast service! My replacement printer was waiting for me after the meeting Saturday -- and looks just as 'new' as the one I'm sending back. It is a rebuilt -- but looks great. No complaints so far. I installed their starter inks - and put the ink covers on my old cartridges to help keep them good until needed. Loaded the paper, set-up the printer using the software I had from the 1st printer - connected to my network and printed test and photo pages. Everything looks very good -- maybe better than the 1st printer. Now I need to carefully pack up the 1st one and send it to them. The replacement came with no cord or CD - but did include detailed instructions on unpack/repack and installation. Good enough!

[mitgrimes]

I am having a problem with an HP Officejet 3830. It came with a 3 month warranty, which expired on March 12. Guess what? That's the day the printer quit scanning photos! I had two to scan. It scanned the first one, and would get about 90% of the way on the new one, at which point it said, "Canceling scan" and shut down.
It still works just fine on printing normal text documents, but I did like you did -- I managed a chat at their web site for over an hour and a half. At that point I had joined with them on "Linkmein" (I think it's called) and they took over my PC.
1. They played with it for over half of that time, and first had me do a copy! That worked just fine, but it still wouldn't scan.
2. Do we have software disc. Yes, it's in the D:/ drive.
3. Let's try another scan after replacing drivers. It didn't work.
4. I said, "Send me an email authorizing replacement." They wanted to do some hardware trouble shooting steps.
5. They said, "Do another copy." I said, "It worked before, why waste the ink?" They said, "Do it for documentation." It worked fine. Still wouldn't scan.
6. Then they said, "Check for any damage in USB cable." Now, if it will print OK, there can't be a break in cable. Has anyone in SLUGO ever had a problem with the cable?
7. Then they asked if I was using a USB hub. Yes.
8. Then they wanted me to plug it into the PC instead. I said, "That's not simple!" But I did it anyway. It still wouldn't scan.
9. They gave me a Case #.
I called it quits. Somewhere I saw where the chat was only open from 8 a.m. to 2 p.m. EST. I haven't had time enough to get on the chat during those hours again, but I will.